IT & Service Desk
16 prompts. Open one, copy it, paste it into Copilot.
IT Critical Guardrails - Read First
CRITICAL: Read before any IT use of Copilot. Copilot prepares and researches; it never executes or decides.
Incident History Search
Research previous incident resolutions to inform current troubleshooting. Verify applicability before acting.
Post-Incident Review Prep
Gather context for a blameless post-incident review. The review itself is a team decision.
Change Request Preparation
Research precedents to prepare a thorough change request. Approval remains a CAB decision.
CAB Meeting Preparation
Prepare for a Change Advisory Board meeting with context on pending changes.
Change / Maintenance Communication Draft
Draft user-facing comms for a planned change or maintenance window, for review before sending.
Ticket Theme Triage Prep
Surface recurring themes from recent support requests to guide triage and problem management.
Outage Communication Draft
Draft a service-status update during or after an outage, for review before publishing.
Technical Documentation Search
Locate runbooks, SOPs, or technical docs and assess currency. Verify before relying on them.
Knowledge Base Article Draft
Turn a resolved issue into a draft KB article for the service desk, for SME review.
Runbook / SOP Draft Prep
Structure an operational procedure into a runbook draft from notes, for technical review.
Architecture Decision Research
Research past architecture discussions. Verify current state with the architecture team.
M365 / Tenant Policy Research
Find prior decisions on a tenant or M365 admin policy before changing configuration.
Access Request Context
Gather the context behind an access request to inform the approver. Approval is a human decision.
Vendor Support Summary
Compile vendor support history to prepare for an escalation.
SLA / Service Report Prep
Gather context for a service or SLA report. Authoritative metrics come from the ITSM/monitoring tools.