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SLA / Service Report Prep

Gather context for a service or SLA report. Authoritative metrics come from the ITSM/monitoring tools.

The prompt
For my [weekly/monthly] service review of [service], gather from emails and Teams:
- Major incidents and their impact
- Changes implemented
- Recurring complaints or praise
- Outstanding actions

Compile as context for my report. Authoritative SLA metrics come from the ITSM and monitoring tools, not this summary.

How to use it

  1. 1Select Copy the prompt above.
  2. 2Paste it into Microsoft 365 Copilot.
  3. 3Replace anything in brackets with your own detail, then send it.

Copilot gathers and drafts. You verify and decide. Check every figure, name and date against the system it came from before you act on it.

Written for

IT Manager, Service Delivery Manager

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See all 16 prompts

From the source collection in awesome-microsoft-copilot-prompts, licensed CC BY-SA 4.0.