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Outage Communication Draft

Draft a service-status update during or after an outage, for review before publishing.

The prompt
Draft a service-status update about [system] being [degraded/unavailable]:
- What users are experiencing
- What we know and are doing (from the notes I provide)
- Workaround if any
- Next update time

Plain, reassuring, no speculation about cause. Draft for review — do not invent root cause or restoration times.

How to use it

  1. 1Select Copy the prompt above.
  2. 2Paste it into Microsoft 365 Copilot.
  3. 3Replace anything in brackets with your own detail, then send it.

Copilot gathers and drafts. You verify and decide. Check every figure, name and date against the system it came from before you act on it.

Written for

Service Desk Lead, IT Manager, IT Comms

More for IT & Service Desk

See all 16 prompts

From the source collection in awesome-microsoft-copilot-prompts, licensed CC BY-SA 4.0.