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Knowledge Base Article Draft

Turn a resolved issue into a draft KB article for the service desk, for SME review.

The prompt
From the resolution notes I provide for [issue], draft a knowledge base article:
- Symptom / what the user reports
- Cause (as established)
- Resolution steps (numbered)
- Workaround (if any)

Mark "DRAFT — for SME review." Do not add steps not in the notes; flag gaps as [verify].

How to use it

  1. 1Select Copy the prompt above.
  2. 2Paste it into Microsoft 365 Copilot.
  3. 3Replace anything in brackets with your own detail, then send it.

Copilot gathers and drafts. You verify and decide. Check every figure, name and date against the system it came from before you act on it.

Written for

Service Desk Lead, Support Engineer, IT Manager

More for IT & Service Desk

See all 16 prompts

From the source collection in awesome-microsoft-copilot-prompts, licensed CC BY-SA 4.0.