Ticket triage pack
What it does
Triages a batch of customer support tickets (helpdesk export, shared mailbox, chat transcripts, web forms) into one row per ticket with category, urgency graded on the evidence in the ticket, suggested next action and owner, plus a DRAFT customer reply for every ticket that needs one, returned as one Markdown pack. Use when the user asks to "triage these tickets", "sort the support queue", "what needs an answer first", "categorise this backlog", "draft replies for these tickets" or "build today's queue review". Do not use for internal requests from colleagues, use request-intake-triage instead; for one long thread that needs handing over, use escalation-summary; for a personal mailbox, use inbox-triage. Drafts for human review; never approves, authorises or signs off.
How to install it
In the web interface, open Context, then Skills, then Import, and choose Upload skill folder.
On the command line, copy the folder into .agents/skills/ in your project, or into ~/.vibe/skills/ to have it everywhere.
This skill ships 1 reference file. Take the whole folder, not just the SKILL.md. The skill reads those files while it runs, and without them it fails in a way that is hard to spot.
More in Customer Support
Read the full skill in the source repository, part of awesome-mistral-vibe-skills, CC BY-SA 4.0. Not affiliated with, or endorsed by, Mistral AI.