Escalation summary
What it does
Turns one long support ticket thread (helpdesk history, email chain, chat transcript, call notes) into a one-page DRAFT escalation summary: the customer's ask in their own words, account context as stated, a dated history, what was tried and the stated result of each attempt, the current state, and what is needed from whom by when, every line referenced to a message and every missing fact marked UNKNOWN. Use when the user asks to "escalate this ticket", "summarise this thread for tier two", "write the hand-over for this case", "what has been tried so far", "brief engineering on this customer issue" or "prepare the escalation note". Do not use for a batch of tickets, use ticket-triage-pack instead; for the review after an outage, use incident-postmortem-drafter. Drafts for human review; never approves, authorises or signs off.
How to install it
In the web interface, open Context, then Skills, then Import, and choose Upload skill folder.
On the command line, copy the folder into .agents/skills/ in your project, or into ~/.vibe/skills/ to have it everywhere.
This skill ships 1 reference file. Take the whole folder, not just the SKILL.md. The skill reads those files while it runs, and without them it fails in a way that is hard to spot.
More in Customer Support
Read the full skill in the source repository, part of awesome-mistral-vibe-skills, CC BY-SA 4.0. Not affiliated with, or endorsed by, Mistral AI.