Customer feedback theme synthesis
What it does
Synthesises a batch of customer feedback (survey answers, reviews, ticket and chat comments) into a DRAFT themed report: coded themes with record counts and shares, anonymised verbatim quotes cited to record codes, contradictions and unverified claims, and the follow-up questions to answer next. Produces no sentiment score or percentage positive as fact; ratings appear only as distributions with n. Use when the user asks to "theme this feedback", "what are customers saying", "summarise these survey answers", "analyse these reviews", "find the top complaints in these comments" or "code this voice of the customer data". Do not use for exit interviews, use exit-interview-synthesis instead; for sorting a live queue and drafting replies, use ticket-triage-pack; for project retrospectives, use lessons-learned-synthesis. Drafts for human review; never approves, authorises or signs off.
How to install it
In the web interface, open Context, then Skills, then Import, and choose Upload skill folder.
On the command line, copy the folder into .agents/skills/ in your project, or into ~/.vibe/skills/ to have it everywhere.
This skill ships 1 reference file. Take the whole folder, not just the SKILL.md. The skill reads those files while it runs, and without them it fails in a way that is hard to spot.
More in Customer Support
Read the full skill in the source repository, part of awesome-mistral-vibe-skills, CC BY-SA 4.0. Not affiliated with, or endorsed by, Mistral AI.