The Knowledge Base Builder

Identify frequently asked questions and recurring topics from the last 90 days of emails that should be documented. For each topic: 1) Question or topic (clear articulation), 2) Frequency (how often it comes up), 3) Current answer or solution (if documented), 4) Gaps in existing documentation (what's missing), 5) Recommended FAQ entry or knowledge article (draft content), 6) Target audience (who needs this information), 7) Format recommendation (article, video, checklist, template), 8) Estimated time savings from documentation (ROI). Prioritize by frequency × time spent answering, and create a knowledge base roadmap with content creation plan.