Knowledge article drafter

What it does

Drafts one knowledge article or known-error article from a resolved incident or ticket thread: symptoms as reported, environment, cause exactly as the resolver stated it, resolution steps as performed, workaround with its limits, verification, things tried without effect, related records, keywords and proposed metadata, every statement traced to a ticket note or marked UNKNOWN, with a redaction log and a question list for the knowledge owner. Never decides a root cause, adds a step or publishes. Use when the user asks to "write a KB article from this ticket", "turn this resolved incident into a knowledge article", "draft a known error record for this", "document the fix we just did" or "make this thread into a how-to for the service desk". Do not use for a procedure the team will execute (runbook, operating procedure, playbook), use runbook-drafter instead; for a post-incident review, use incident-postmortem-drafter. Drafts for human review; never approves, authorises or signs off.

How to install it