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Similar Issue Search

Find precedents for similar issues to inform troubleshooting.

The prompt
Search my emails and Teams for previous discussions about [Issue Type/Error]. Find:
- How we resolved similar issues before
- Workarounds that worked
- Root causes identified
- Team members who handled them
- Documentation created

This is research to inform current troubleshooting.

How to use it

  1. 1Select Copy the prompt above.
  2. 2Paste it into Microsoft 365 Copilot.
  3. 3Replace anything in brackets with your own detail, then send it.

Copilot gathers and drafts. You verify and decide. Check every figure, name and date against the system it came from before you act on it.

Written for

Support Lead, Technical Support Engineer, Support Specialist

More for Customer Success & Support

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From the source collection in awesome-microsoft-copilot-prompts, licensed CC BY-SA 4.0.