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Issue Pattern Analysis

Identify support themes from discussions. Use ticketing analytics for metrics.

The prompt
Review support-related discussions over the past month. Identify recurring themes:
- Common issue types mentioned
- Product areas with frequent problems
- Customer segments affected
- Process gaps highlighted
- Training needs emerging

This is qualitative input for support improvement planning.

EXPERIMENTAL: Email analysis may miss issues logged only in ticketing system. Use support analytics for comprehensive trends.

How to use it

  1. 1Select Copy the prompt above.
  2. 2Paste it into Microsoft 365 Copilot.
  3. 3Replace anything in brackets with your own detail, then send it.

Copilot gathers and drafts. You verify and decide. Check every figure, name and date against the system it came from before you act on it.

Written for

Support Lead, Support Manager, Operations Manager

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From the source collection in awesome-microsoft-copilot-prompts, licensed CC BY-SA 4.0.