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Customer Communication Draft

Draft customer support communications for review.

The prompt
Draft an update email to [Customer Name] about their support case [Case Reference]. Include:
- Acknowledgment of the issue
- Current status
- Next steps being taken
- Expected resolution timeline
- Apology if appropriate

Keep tone professional and empathetic. I will review before sending.

How to use it

  1. 1Select Copy the prompt above.
  2. 2Paste it into Microsoft 365 Copilot.
  3. 3Replace anything in brackets with your own detail, then send it.

Copilot gathers and drafts. You verify and decide. Check every figure, name and date against the system it came from before you act on it.

Written for

Support Lead, Support Specialist, Technical Support Engineer

More for Customer Success & Support

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From the source collection in awesome-microsoft-copilot-prompts, licensed CC BY-SA 4.0.