Researcher requires the Microsoft 365 Copilot paid add-on — $30/user/month (Enterprise) or $21/user/month for organisations with up to 300 users (Business). It is not available on standard M365 plans or free Copilot Chat. Critique mode and Council mode require your organisation to be enrolled in the Microsoft 365 Copilot Frontier programme. Verify under Billing → Licences in the M365 admin centre. Pricing reflects standard US list pricing and may vary by region, currency, or enterprise agreement.
| Use case | What Researcher does | For |
|---|---|---|
| Competitive landscape | Web + work data synthesis with source citations | Strategy · BD · Executive |
| Market or technology briefing | Structured report from web and internal context | Analyst · PM · Consultant |
| Pre-meeting intelligence | Who you are meeting, their org, recent news | Sales · BD · Executive |
| Policy or regulatory review | Find, read, and summarise relevant documents | Legal · Compliance · HSE |
| Internal knowledge synthesis | Pull threads from emails, meetings, files, chats | PM · Programme Director · EA |
| Agent | Best for | Data sources | Output |
|---|---|---|---|
| Researcher | Multi-step research across web and organisational data — returns cited, structured reports | Web + email, Teams, meetings, files | Structured report with citations — optimized for multi-step tasks that typically take longer than a standard Chat response |
| Chat | Quick answers from live M365 data — email, calendar, Teams | Your live M365 data only | Conversational — fast |
| Analyst | Data analysis and calculation — Excel, CSV, uploaded files | Uploaded documents and files | Insights, charts, tables — analytical processing on uploaded files |
Researcher combines web search with your M365 work data. It does not access data outside your M365 tenant, and it does not return information from files or conversations you do not have permission to see.
Researcher takes too long or times out. Researcher runs multiple steps before returning — typical queries take noticeably longer than a standard Chat response — plan for at least a minute on complex topics. If you need a quick answer, use Chat instead. Very broad or open-ended prompts increase processing time without necessarily improving quality.
The output cites a web source that is outdated or inaccurate. Web sources are pulled in real-time but not editorially verified. Researcher cites what it finds, not what is necessarily correct. Always check citations before sharing research externally or using it in a decision.
Internal emails or meetings are missing from the output. Researcher respects M365 permissions. If a colleague's files or chats are not shared with you, they will not appear. For older historical content, specify a date range explicitly in your prompt — Researcher prioritises recent data, so anchoring the timeframe improves recall on older items.
Council mode is not available in the Researcher interface. Council mode is a Frontier-only feature and requires your organisation to be enrolled in the Frontier programme. It also routes prompts to third-party sub-processors (including Anthropic). Your M365 admin must accept the updated sub-processor list in the Microsoft admin centre before enabling it. Contact your admin to verify both Frontier enrolment and sub-processor consent.
The report does not match what Chat told you. Researcher searches more broadly than Chat and may surface sources Chat did not use. Discrepancies between Researcher and Chat outputs are normal — they draw on different query strategies. Use Researcher's citations to verify.