Copilot Notebooks require the Microsoft 365 Copilot paid add-on plus a SharePoint or OneDrive licence. They do not work on standard M365 plans or free Copilot Chat. Verify under Billing → Licences in the M365 admin centre.
| Use case | What you pin | For |
|---|---|---|
| Multi-document analysis | Reports, specs, contracts across a project | PM · Delivery Lead · Commercial |
| Standards reference | Regulatory docs, internal policies, compliance frameworks | Legal · Compliance · HSE |
| Document comparison | Multiple versions of a deliverable or proposal | Technical Lead · Bid Manager |
| Meeting prep pack | Agenda, pre-reads, background briefings | Manager · Executive · EA |
| Team knowledge base | Procedures, org charts, onboarding docs | HR · Team Lead · New joiners |
| Portfolio tracking | Initiative briefs, status reports, decision logs across a programme | Programme Director · PMO · Department Head |
| Tool | Best for | Data source | Persists? |
|---|---|---|---|
| Notebooks | Querying across specific documents repeatedly over time | Files you pin (OneDrive, SharePoint, local uploads) | Yes — named workspace, returns to where you left off |
| Chat | Quick one-off queries against live email, calendar, Teams | Your live M365 data (email, calendar, Teams) | History saved, but no persistent reference set |
| Pages | Sharing a Copilot output as a collaborative editable document | Created from a chat — not independently grounded | Yes — stored and shareable like a document |
Copilot Notebooks answer only from the references you pin. They do not query your inbox, your calendar, or Teams messages — that is Copilot Chat's domain. They also do not retrieve information from the internet.
The answer does not mention a document you pinned. If the file contains scanned images rather than searchable text, Copilot cannot read it. Convert to a text-based PDF before pinning. Alternatively, the document may not have been within the 300-file limit for folder-based references — pin it directly.
The answer draws on general knowledge instead of your files. This means the referenced documents do not contain the information requested. Copilot states this when it happens — take it at face value and check whether the right document is pinned.
Shared notebook members see different results. Each user's answer is grounded in the references they have permission to access. If a team member cannot see a pinned SharePoint file, it will not be included in their query results. Verify file permissions before sharing the notebook.
Stale answers after a document is updated. When you update a pinned file in OneDrive or SharePoint, the notebook reflects the new version on the next query. If you replace a file rather than edit it, re-pin the new version.
A pinned file is deleted or moved in SharePoint. The notebook does not display an error — the reference silently breaks. Copilot will either answer from the remaining references or note that the document is unavailable. Check your pinned references list periodically in shared notebooks, especially if team members manage the underlying files.